Refund Policy

This policy applies to all programs of the Academy.

1. Before the Program Starts

1.1. The amount is refunded in full, without stating a reason, if a written request is received before the start of the last 5 calendar days before the program begins.

1.2. No refund is given for a request received within the last 5 calendar days.

1.3. The final refund date for each group is indicated on the program page. For Group A (start 28 September 2026), this date is 22 September 2026, 23:59.

1.4. The amount is refunded to the same account from which the payment was made, within 14 calendar days of receiving the request.

2. If the Program Does Not Start or Is Postponed

2.1. If the group is not formed or the program does not start for reasons attributable to the Academy, the amount paid is refunded in full, within 14 calendar days, without any deductions.

2.2. If the Academy postpones the start date by more than 14 calendar days, the participant chooses either a full refund or transfer to the new date.

2.3. Alternatively, the participant may move to the next group while retaining the original price.

3. After the Program Has Started

3.1. Once the program has started, the amount paid is not subject to refund.

3.2. This applies to all cases: missed sessions, discontinuation of the program on the participant's initiative, work-related or personal circumstances.

3.3. The program is deemed to have started upon the holding of the first session, regardless of whether the participant attended it or not.

4. Instalment Plan

4.1. The price of the program is unified. The instalment plan is a payment schedule and does not constitute a separate purchase of individual stages.

4.2. If an instalment has been paid, but a written request is received before the start of the corresponding stage, that specific instalment is refunded. Amounts paid for stages already started are not refunded.

4.3. In the event of non-payment of an instalment, the participant loses access to the corresponding stage. Amounts already paid are not refunded.

5. Study Materials

5.1. The physical textbook is handed over, and the digital licence is activated, from the first session.

5.2. Third-party fees that have already been paid on the participant's behalf with their written consent are not subject to refund.

6. Alternative to a Refund

6.1. In the event of a health condition or other special circumstance, the Academy will consider transferring the participant to the next group or another program while retaining the amount paid.

6.2. The decision is made individually, does not constitute an obligation of the Academy, and does not create a precedent.

6.3. The transfer may be made once.

7. Corporate Trainings

7.1. Agreements concluded with legal entities are governed by the terms of that agreement and not by this policy.

8. How to Submit a Request

8.1. The request is sent to info@pma.ge and must include: first name, last name, name of the program, date of registration and proof of payment.

8.2. Deadlines are counted from the day the request is received. The Academy confirms receipt in writing within 1 business day.

9. Amendment of the Policy

9.1. An amendment applies only to registrations made after the amendment. A participant already registered is governed by the edition in force at the moment of their registration.